Please contact daryl@49thapparel.com for any return authorization.
GENERAL GUIDELINES FOR EXCHANGES AND REFUNDS:
All prices are in Canadian Dollars (CAD).
We will accept returns for exchange or refund within 15 days of receipt of your package.
All returns either for exchange or refund must be initiated within 15 days of receipt of your item.
This timeline does not apply during the Holiday gift giving season.
When you receive your order from 49th Apparel please check it for accuracy.
If the order is incorrect or damaged, please inform us immediately.
We want you to be happy with your purchase!
Sale items are final on reduced merchandise and NOT eligible for return or exchange.
Only unworn, unwashed and unaltered items will be eligible for exchange or return.
We reserve the right to refuse an item if it is no longer in saleable condition.
Shipping fees are non-refundable.
We do not offer price adjustments.
Special order items - custom made are not eligible for exchange or return.
Gift cards are non refundable and FINAL Sale.
Please be sure to include the original order number in all correspondence.
SHIPPING COSTS FOR RETURNS AND EXCHANGES:
Shipping and handling costs are non refundable.
Return and exchange shipping costs are the responsibility of the customer.
RETURNS FOR EXCHANGE:
We will happily accept exchanges within 15 days of receipt of your order .
Exchanges must be pre-approved by 49th Apparel within 15 days of receipt of package.
We do not offer price adjustments should an item be reduced after your purchase.
We cannot accept exchanges with visible wear or that have been worn, washed or altered. Clothing must be in resalable condition.
Discounted items are FINAL SALE and not eligible for exchange.
Please email us to begin the Exchange Process.
In your email please make note of your order number, and if you have already made a selection of the new item you would like to exchange it for, please let us know so we can set it aside for you.
Please DO NOT send exchanges to our Queen Street studio address. We will provide you with an alternate return shipping address.
RETURNS FOR REFUND:
We will happily accept a return to be refunded within 15 days of receipt of your order .
All returns must be pre-approved by 49th Apparel within 15 days of receipt of package.
We do not offer price adjustments should an item be reduced after your purchase.
We cannot accept returns with visible wear or that have been worn, washed or altered. Clothing must be in resalable condition.
Discounted items are FINAL SALE. No returns on discounted items.
A $15 + tax ($16.95) restocking fee will be applied to each returned item from online orders.
All purchases made at Events such as Trade Shows and retail markets are subject to a restocking fee of 20% of the before tax cost of the item.
Please email us to begin the Refund Process.
In your email please make note of your order number, and a quick reason for the Return (wrong size, colour, fit etc.) . We are always looking for ways to improve and would love your feedback!
Please DO NOT send returns to our Queen Street studio address. We will provide you with an alternate return shipping address.
Once we receive the garment back in unworn saleable condition we will credit your original method of payment, minus restocking fee(s).
Email: daryl@49thapparel.com
Alternately feel free to Call: 1-705-946-8865 should you have any questions anytime!
Most emails are responded to within 24-48 hours, and honestly except during really busy times Daryl will answer the phone himself!
Thank you for shopping Canadian MADE!
Please feel free to reach out about your experience! We love getting feedback so we can continue making high quality garments that you will love and enjoy for years!
